Tuesday, June 29, 2010
Monday, June 14, 2010
Thursday, June 3, 2010
Just when I started to have good feelings about Comcast... they decided to shoot themselves in the foot. Last month I received a Comcast Ecobill for $91. I thought for sure there must have been a mistake, so I called up Comcast customer service. I was told by customer service that my bill was correct, and that the previous price I was quoted was an introductory rate. I said to the customer service representative that I was never told it was an introductory rate. She told me it that information appears on the bill. I checked the bill, and guess what... it wasn't there. I told her that I was shocked they would charge so much for internet and phone and that Verizon offers both internet and phone, plus TV for only $99. Once I mentioned Verizon, the representative told me she was connecting me to another department that could help lower my price.
So I moved on to the next customer service rep, and true to their word, they lowered my price to the originally quoted price. This time I was told that it was an introductory rate and the next time it changes I would have to call again.
Cheaper TV take: This is a cruddy way to do business. It's very simple to see the path Comcast has chosen... lure customers in with a low introductory rate, raise the price, and make their customers call to continue receiving a lower price. I suspect about 10% of the customers don't call to question the bill, so Comcast just pockets the additional funds. Most of the customers that call to check on the price increase think Comcast is doing them a favor by lowering their bill. Trust me... they're not doing you any favors. Their accountants and business development people have analyzed this strategy and concluded it is the best path to get as much money from their customers as possible. I refuse to reward companies that deceive customers. Verizon or Clear, here I come!
P.S. - I hope congress takes these types of business practices into consideration when deciding on the Comcast / NBC Universal merger. I can't say I trust Comcast with additional power in the market.